Shipping policy

Thank you for shopping with Lylov. We want you to have a smooth shopping experience, and that means understanding our shipping policy.

Shipping costs and delivery times

We offer standard shipping services for our products. Delivery is free of charge to all countries.

We aim to process and ship your order according to our stock and demand, usually within 1-3 working days.

Delivery times vary depending on your location, but in most cases you can expect your order to arrive within 9-15 working days of dispatch.

Due to high demand, orders may be delayed during the holiday season.
Shipping service providers

We work with trusted shipping partners to ensure your order is delivered safely and quickly.

For international orders, please note that customs or import duties may apply. These charges are the responsibility of the recipient and are not included in the price of the product or shipping.

Order tracking

Once your order has been shipped, you will receive a tracking number by e-mail. You can use this number to track the progress of your order and the estimated delivery date.
Shipping restrictions

We currently ship to addresses in the European Union, United Kingdom, United States, Canada, Australia, New Zealand, Switzerland and Norway.

We do not ship to P.O. Boxes, so please provide a physical address and phone number for shipping.

Lost or damaged items

Although we take great care in packing and shipping your order, unexpected events can sometimes occur. If your order is lost or arrives damaged, please contact our customer service department at info@lylov.com within 14 days of the estimated delivery date. We will help you resolve the problem.

Taxes and import duties

It is important to note that import taxes, customs duties and other associated charges are not included in the product price or shipping costs. All additional costs, if any, are the responsibility of the recipient. We recommend that you check with your local customs authorities for any charges that may apply to your order.

Returns and exchanges

For more information on returns and exchanges, please refer to our refund policy.
We hope this shipping policy clarifies our shipping procedures. If you have any further questions or need assistance, please do not hesitate to contact us at info@lylov.com.

Thank you for choosing Lylov for your purchases. We appreciate your confidence.

info@lylov.com